IT Help Desk Technician (Tiers 1,2,3)

Information Technology

** A CALL TO ACTION VOLUNTEERS : ** Dear New Earthers and Resonant Hearts, Due to the exciting expansion in manifestation and growth we are happily experiencing, the Technical Support Team is looking for a Help Desk Technician (Tiers 1,2,3). As the Help Desk Technician, you will report to the Director of Information Technology. IT Helpdesk is responsible for all first-level issues that come, including helping with software issues, light networking problems, softwareinstallation, computer deployment/prep/cleaning/repair, malware cleaning, andother related topics and responsibilities, as well as being passionate about their contribution to the organization.This position call for direct feedback and consultation with development engineers on problem resolution Required Skills:

  • Strong interpersonal, people, and written skills are required; team-based work experience is extremely beneficial but not required.
  • Experience in supporting, repairing, deploying Windows desktop OS computers required
  • Years of general networking experience including but not limited to supporting network firewalls, switches, routers, and/or access points required
  • Managing workload in a ticket-based helpdesk system that is used for organizing client needs
  • Providing documentation on work performed both for internal needs and customer delivery purposes
  • Experience with Telephony/VOIP
  • A+, Network+, Security+ or Microsoft certifications
  • Working knowledge of DNS, DHCP, TCP/IP
  • Experience with Active Directory/Exchange

Technical Experience:

  • Experience in: HTML5
  • Experience in: CSS3
  • Experience in: JavaScript/jQuery/JSON
  • Experience in: PHP5
  • Experience in: SQL(MySQL)

Education and Qualifications: Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience (4) years minimum related . Communication: Communicates effectively to identify needs and evaluate alternative technical solutions.Continually seeks opportunities to increase organizations satisfaction and deepen relationships.Builds a knowledge base of systems and objectives.Facilitates team meetings effectively, understands how to communicate difficult/sensitive information tactfully.Delivers engaging, informative, well-organized presentations. Resolves and/or escalates issues in a timely fashion. Teamwork: Facilitates effective team interaction.Acknowledges and appreciates each team member’s contributions.Effectively utilizes each team member to his/her fullest potential. If this is you, please send an expression of interest and a CV describing your experience. Thank you and Blessings! New Earth Projects Team